Order Cancellation / Return Policy
To make a return, please visit the RETURNS PAGE.
Products purchased remotely can be returned according to the O.U.G. 34/2014. The consumer has the right to notify the merchant in writing that he is canceling the purchase, without penalty and without giving a reason, within 30 calendar days of receiving his product. The return of the products will be done at the customer's expense, within 30 calendar days from the termination of the contract. It is recommended to use the same transport service used for receiving the products.
Etyra Technology S.R.L. will refund the value of the order as soon as possible after receiving the returned product. The refund does not include shipping costs.
Definition of sales contract (art. 2, 5.): any contract under which the professional transfers or undertakes to transfer the ownership of some products to the consumer, and the consumer pays or undertakes to pay their price, including any contract that has as its object both products and services.
The conclusion of the contract occurs when the tax invoice is issued and not when the order is placed or the automatic confirmation of its receipt is issued.
Art. 12 of O.U.G. 34/2014 mentions:
Exercising the right of withdrawal ends the obligations of the contractual parties, as the case may be:
a) to execute the contract at a distance or the contract outside the commercial space;
b) to conclude a contract at a distance or outside the commercial space, if the consumer
placed an order.
The returned product must be in the same condition in which it was delivered (in the original packaging with all accessories, with intact labels and accompanying documents). Products that show physical changes, bumps, chips, scratches, shocks, traces of excessive use and/or unauthorized interventions, etc., are not accepted for return.
The provisions of GEO 34/2014 apply only to the consumer defined as any natural person or group of natural persons constituted in associations as defined in art. 2 point 2 OG 21/1992 on consumer protection, republished, with subsequent changes and additions.
The consumer is only responsible for the diminution in value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and functioning of the products. In accordance with Directive 2011/83/EU, point (47) of the presentation: in order to establish the nature, characteristics and functioning of the goods, the consumer should handle and inspect them in the same way as he would be allowed to do it in a store.
Exercising the right of withdrawal
The consumer informs Etyra Technology S.R.L. regarding the decision to withdraw from the contract through one of the options: model form or an unequivocal statement made on a durable medium (paper or email). The consumer has 30 calendar days from receiving the products to announce the withdrawal from the contract.
The obligations of Etyra Technology SRL
Full reimbursement of the amounts received as payment, including, as the case may be, delivery costs, without undue delay and in any case, no later than 14 days from the date on which the consumer is informed of the decision to withdraw from the contract. Reimbursement of amounts will be made using the same reasonably applicable payment methods (in the case of cash on delivery, reimbursement will be made by transfer to the bank account provided unambiguously by the consumer). Etyra Technology S.R.L. is not obliged to reimburse the additional costs if the consumer has explicitly chosen a different type of delivery than the standard delivery offered by the professional.
The obligations of the consumer
The products are handed over to Etyra Technology S.R.L. personally or delivered to an authorized person (designated courier) without undue delay and within a maximum of 14 days from the announcement of the decision to withdraw from the contract. The consumer bears the return costs. The consumer is only responsible for the diminution in value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and functioning of the products.
Return of products
You can request the return of products in the following cases:
The delivered product does not correspond to the specifications on the website. You can request its return for replacement or a full refund (if the product is no longer available).
Non-functional product within the first 30 working days of receipt. If the purchased product was delivered non-functional or has manufacturing defects, it will be replaced with a functional product, following written notification or by presenting it to the office within 30 working days of receiving the product.
Return by Place